All Knowledge Rightfully Belongs To The Organization

But does it? When people leave or retire, do we lose knowledge at the strategic, tactical or operational levels? Institutionalizing knowledge requires a comprehensive culture with an integrated approach to identifying, capturing, distributing, enhancing and using all enterprise information assets in a user-friendly manner. It combines various disciplines, including KM, BPM and instructional psychology, and aims to create a continuously learning knowledge organization.

All Knowledge Rightfully Belongs To The Organization

Knowledge management is the systematic capture of insights and experiences to enable an organization to identify, create, represent, and distribute knowledge. The insights and the experiences of individuals in the organization comprise the knowledge that is created in the organization and is embedded in the form of practices and processes.

Knowledge Management is an organizational function that concerns itself with the capture, storage, and dissemination of the knowledge that is inherent in the organization by using software or a Processual tool to capture, store, and disseminate knowledge. The objective of knowledge management is to enhance organizational competitiveness, improve performance, the sharing of lessons learnt, and the continuous improvement of the organizational processes. Typically, organizations have well-established tools and software to capture, store, and disseminate the learning’s that accrue because of the organizational processes.

The goal of a knowledge management system is to provide managers with the ability to organize and locate relevant content and the expertise required to address specific business tasks and projects. Some knowledge management systems can analyze the relationships between content, people, topics and activity and produce a knowledge map report or knowledge management dashboard.  

What are the components of a knowledge management framework? At the most basic level, KM consists of the following steps:

  • Identification of needs
  • Identification of knowledge resources
  • Acquisition, creation, or elimination of knowledge related resources/processes/environments
  • Retrieval, application and sharing of knowledge
  • Storage of knowledge

There are essentially three questions that a knowledge management framework may choose to answer:

What/How - refers to the actual processes of knowledge management.
Why - refers to an indication of the reasons behind using one method or the other.
When - refers to the timing for using one method or another, and is very closely related to "why"

A KM framework outlined by Botha et al (2008) titled the "knowledge management broad categories" is given below, which focuses on how new knowledge creation is more important than just knowledge sharing/access/etc,


You don't know

Knowledge Discovery

 Explore, Research, Create 

You know

Knowledge Repository
(Knowledge Base)

Knowledge Sharing and Transfer


Knowledge you have

Knowledge you don't have


Knowledge Management Concepts

Tacit Knowledge
Understanding the nature, role, importance and value of tacit knowledge, at an individual and group level, is key to formulating KM strategy, deciding on cultural change, picking appropriate tools and finding a suitable measurement system. Tacit' knowledge,is described as:"something not easily visible and expressible.